Clinical Lab 2.0
| “Today’s clinical laboratory organization is rich in data, but this data does not improve client relationships unless integrated and presented in a way that allows laboratory staff to provide outstanding client service” |
Overview
Due to budget cuts, clinical labs today are struggling to maintain the quality of customer service and the physician and patient services necessary to remain competitive, retain clients, and expand their market share. Furthermore, few labs are actively engaged in integrating laboratory diagnostics with clinical workflows & population management. Implementing a lab-specific CRM can drive better outcomes for patients, providers, and financial stakeholders alike
| Lab services make up only 2% of US healthcare spending, yet inform nearly 70% of patient management decisions |
In Progress